What it does
Answers customer questions from your knowledge base, triages tickets, drafts replies, and escalates complex issues to humans.
Support Agent
Answers customer questions from your knowledge base, triages tickets, drafts replies, and escalates complex issues to humans.
Capabilities
Ticket triage. KB answers. Reply drafting. Smart escalation.
Tasks: Auto-reply to tickets, Tag & route tickets, Summarize conversations, Escalate urgent issues.
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